Jili Raja Privacy Policy – How We Protect the Personal Data of Malaysian Players

1. Personal Information We Collect

Jili Raja collects personal information only for legitimate purposes that are necessary for operating a safe and responsible betting platform. Information is collected through three primary methods: details you provide directly during registration, information generated automatically as you use the platform, and information received from trusted third parties.

1.1 Information You Provide Directly

• Identity information: Full name, date of birth, MyKad or passport number, gender
• Contact information: Email address, mobile number, residential address
• Financial information: Bank account name, account number for withdrawals, e-wallet information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow)
• Verification documents: MyKad or passport copy for the KYC (Know Your Customer) process when required
• Account information: Username, password (stored in hashed form — we never store your password in plain text)

1.2 Automatically Collected Information

• IP address, web browser type, device operating system
• In-platform activity history (games played, bets placed, total deposits and withdrawals)
• Login and logout session records, including timestamps
• Device data and network information for security purposes

1.3 Data Types & Collection Purposes Table

2. How We Use Your Information

Every use of personal data by Jili Raja has a clear and legitimate purpose. We do not process your data for unrelated purposes without first obtaining your specific consent. Your information is used for the following purposes:

• Account management: Creating, verifying, and managing your player account at Jili Raja including the KYC process and age verification
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Maybank2u, CIMB Clicks, and withdrawals to registered accounts
• Service delivery: Allowing you to enjoy slots, live baccarat, Malaysia Super League football betting, EPL, cricket, and all other games on the platform
• Security & fraud prevention: Detecting and preventing fraudulent activity, multiple account usage, money laundering, and other unlawful activities
• Service communications: Sending important notifications related to your account, security, transactions, and changes to our terms
• Marketing communications: With your consent, we send promotional information, bonuses, and exclusive offers — you may unsubscribe at any time
• Legal compliance: Fulfilling legal obligations under Malaysia's PDPA and anti-money laundering (AML) reporting requirements
• Platform improvements: Analysing usage patterns to improve the user experience, platform speed, and interface design

3. Information Sharing & Disclosure

Jili Raja does not sell, rent, or trade your personal information to third parties for their own marketing purposes. This is a non-negotiable commitment. However, there are limited situations in which we may need to share your information:

3.1 Trusted Service Providers

We work with third-party service providers who help us operate the platform — including payment providers (FPX network, e-wallet gateway providers), identity verification service providers, and server hosting providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we direct.

3.2 Game Providers

To enable you to play games from providers such as Evolution Gaming and Pragmatic Play, minimal game session data must be shared with those providers. This does not include your personal financial information.

3.3 Legal Requirements

We may be required to disclose your information to authorities if mandated under Malaysian law — such as by court order, financial crime investigation, or AML reporting obligations. In such situations, we will notify you in advance where the law permits us to do so.

4. Security & Data Protection

Your data security is our top technical priority Jili Raja. We consistently invest in security infrastructure to ensure your personal and financial information is protected against ever-evolving threats.

4.1 Technical Security Measures

• SSL 256-bit encryption: All communications between your browser and Jili Raja's servers are encrypted using the latest TLS 1.3 protocol — the same standard used by Malaysia's leading banks
• Stored data encryption: Sensitive information such as bank account numbers and e-wallet details is stored in encrypted form in our database
• Hashed passwords: Your password is never stored in plain text. We use the bcrypt algorithm with a unique salt value for each account
• Two-factor authentication (2FA): Players are encouraged to enable 2FA for an added layer of security when logging in
• Continuous monitoring: Our systems are monitored 24/7 to detect unusual activity or unauthorised access attempts
• Firewall & intrusion detection system: Our servers are protected by multi-layered firewalls and real-time threat detection systems

4.2 Organisational Security Measures

• Access to players' personal data is restricted to staff who genuinely require it to carry out their responsibilities
• All staff who handle personal data undergo data protection training and are bound by confidentiality agreements
• Internal security audits are conducted on a regular basis to identify and address potential vulnerabilities

5. Cookies & Tracking Technologies

Jili Raja uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how players use our platform. The following are the types of cookies we use:

You can manage cookies through your web browser settings. Please note that disabling required cookies may affect core platform functionality Jili Raja such as the ability to log in and account security.

6. Your Rights as a jili raja Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have specific rights regarding the personal data we hold about you. Jili Raja fully respects these rights and provides straightforward mechanisms for you to exercise them.

7. Data Retention & Deletion

Jili Raja does not retain your personal data longer than is necessary to fulfil the purpose for which it was collected. Retention periods vary depending on the type of data and applicable legal requirements:

• Active account data: Retained for as long as your account remains active with Jili Raja
• Financial transaction data: Retained for a minimum of 7 years as required under Malaysian accounting and anti-money laundering laws
• Support communication records: Retained for 3 years from the date of last interaction
• Security log data: Retained for 12 months for fraud investigation and security purposes
• Marketing data (with consent): Retained until you withdraw consent or request deletion

When data is no longer needed, it is securely deleted using industry-standard data erasure procedures — not simply moved to a digital recycle bin. For accounts closed at a player's request, deletable personal data will be processed within 30 days, except for data that must be retained to meet legal requirements.

8. Changes to This Privacy Policy

Jili Raja reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes to the services we offer.

• You will be notified of any significant changes to this Privacy Policy via your registered email or a prominent notice on the platform's homepage at least 14 days before the changes take effect
• The date of the latest update will always be displayed at the top of this document
• Continued use of the platform Jili Raja after the effective date of the changes will be considered as your acceptance of the amended policy
• Previous versions of the Privacy Policy are available upon request through our customer support

If you disagree with any changes made, you have the right to close your account and request data deletion in accordance with the procedures described in Sections 6 and 7 above.